Once again during October we smashed the industry benchmark of 87% for customer satisfaction – for the fourth month in a row we had a fantastic result of 100% customer satisfaction. We are delighted to be maintaining these high standards and look to continue this performance.
On its own this performance is a powerful measure of the effort and commitment our support and training staff demonstrate, but when combined with more detailed analysis it shows why as a company more businesses are choosing our financial modelling solutions.
Our average response time for support in October was 9.6 hours which is almost half the industry benchmark of 18 hours, with almost a third of questions receiving a response within an hour.
9/10 of questions were responded to within 24 hours which is a great result for our customers.
We received some very positive comments from our customers this month including “Great and speedy help and support.” and “Wonderful support”.
We are always interested to hear from other modelling professionals or about your experiences with training – Feel free to leave a comment about your experiences or let us know if you have a question.