Course booking terms & conditions

Course Fees and Payment
All payments must be received in full prior to the course start date. Online courses must be paid for either online or on receipt of an invoice before access to the online classroom will be granted.

Registration fees for public courses include post-course access to the online version of the course (where available) plus ongoing online support from our modelling team.

During the course, morning and afternoon refreshments and lunch will be provided. Delegate accommodation and travel costs are not included in the fee.

Billing and Confirmation
Invoices and / or payment confirmations will be forwarded on request.

Cancellation Policy
A full refund will be given for cancellations up to 30 days before the course. A comparable future course may be attended in lieu of a refund depending upon availability and location.

Cancellations received between 14 and 29 days before a course will be given a 50% refund, unless the course place can be filled in which case a full refund will be given.

Cancellations received less than 14 days before the course start date will not be refunded unless the place can be filled. Delegate replacements are welcome and will incur no additional charges, but replacement delegates must be both willing and able to complete pre-course work before they reach the classroom.

Schedule Changes
In the case of rescheduled or cancelled courses, F1F9 will give registrants as much advance notice as possible. On such occasions, full refunds or a new course date will be given depending on delegate preference. F1F9 will not be responsible for penalties incurred as a result of discounted or advance travel purchases.

Venue
Locations and course timings will be confirmed no less than 2 weeks before the course date. Most courses run from 9:30am to 5:30pm with a one hour break for lunch and a morning and afternoon break, but delegates should check the details provided for the course they are attending.

Materials
Course materials are provided electronically before the course and in a binder on the day of the course. Delegates are requested to let us know at least 1 week before the course if hard copy materials are not required.

Laptops
Delegates are required to bring a laptop computer to the course equipped with Microsoft Excel 2007 software or later. People travelling from outside the country where the course is taking place should make sure they bring a suitable power adapter.

Pre-course work
Delegates are required to complete pre-course tutorials online in order to be full prepared for the classroom training.

Online Accounts and Access
Access to the online learning platform (whether an online course is paid for or access is granted due to in-person course attendance) is strictly for one user per login. Login details must not be shared with anyone other person, and any accounts abused in this way will be locked without refund.

Certificates:
An official Certificate of Completion will be issued to delegates upon request.