Virgin Trains is a train operating company that has operated the InterCity West Coast franchise since 1997. It operates long-distance passenger services on the West Coast Main Line between London, West Midlands, North West England, North Wales and Scotland.
The company’s previous process for budgeting, reporting actuals and updating forecasts was complex and time-consuming, with the complexity leading to errors in the final output. Over 80 spreadsheets were in use across 11 departments for the budget process alone. Duplication of common inputs led to inconsistency.